Newsletter 1999-01       Go Back January 29, 1999 Highlights: Phone Support Statistics for 1998

Another significant enhancement from last fall's list has been completed - Online Backorder List By Inside Sales Rep. This new inquiry is intended to list all unfilled line items by customer by order number for a selected inside sales rep. Optionally, you can select all orders that are inpicking or all open orders, regardless of whether the quantities are unfilled or not. This new screen should cut down on wasted paper for hard copy reports. A couple of other minor enhancements have been incorporated into the standard package from custom user patches. These include: You can now declare vendor part number cross-references via the FM51 screen. Then, when you print a purchase order, the system will check the cross-reference file to see if the vendor has a different number for the item. This should be particularly helpful for commodity items. You can now move inventory from display to available within the order entry process without having to go the inventory adjustment screen. During O/E, the system will alert you if you are out of stock on an item, but have quantity on display. You can then force the quantity to available by entering a "Y". Virtually all of the documentation has been converted to Microsoft WORD. We are now in the process of editing it to bring it up to date. PHONE SUPPORT STATISTICS FOR 1998 Total calls (including faxes and e-mails) came to 1765, down 15% from 1997. The average response time was 14 minutes, compared to 15 minutes in 1997. Broken down by functional area, the percentage of calls was as follows: Inventory Order Processing File Maintenance Operating System/Hardware Sales Analysis FAX Module Accounts Receivable Accounts Payable DMI/VMI General Ledger Impulse Paperless Warehouse ERGO/DMINQ Execusense 24.9% 19.8 11.9 11.4 7.1 5.0 4.5 4.3 3.9 2.8 2.6 1.1 .4 .4