Newsletter 2002-01       Go Back
January 18, 2002
With January typically being a big month for vendor cost changes, and having several new users, we thought it would be a good time to review the various ways to maintain your costs. A recap is attached.
Recap of significant user news in 2001:
PHONE SUPPORT STATISTICS FOR 2001
Total support calls (including faxes and e-mails) came to 1360, down from 1581 in 2000. The average initial response time was 24 minutes, compared to 21 minutes in 2000.
Broken down by functional area, the percentage of calls was as follows: