Plus Systems Logo Newsletter 2002-01       Go Back
January 18, 2002

    Highlights:
  • Recap of significant user news in 2001

With January typically being a big month for vendor cost changes, and having several new users, we thought it would be a good time to review the various ways to maintain your costs. A recap is attached.



Recap of significant user news in 2001:
New Users:



System Upgrades:


New Locations:

Other:
F&R Electric, Lake Villa, IL
Edison Equipment, Columbus, OH
Century Electric, Libertyville, IL

Springfield Electric - LX6150
Idlewood Electric - LX6120

BJ Electric opened a new lighting center in Madison, WI - their fourth location.

Springfield Electric ordered the Trade Power Web Customer Center.


PHONE SUPPORT STATISTICS FOR 2001

Total support calls (including faxes and e-mails) came to 1360, down from 1581 in 2000. The average initial response time was 24 minutes, compared to 21 minutes in 2000.

Broken down by functional area, the percentage of calls was as follows:

Order Processing
Inventory
Operating System/Hardware
File Maintenance
Accounts Payable
Sales Analysis
24.9%
23.4
14.5
11.7
6.1
4.2
Accounts Receivable
e-commerce/VMI
Fax Module
General Ledger
Execusense
DMINQ/ERGO/Infoaccess
4.0
3.9
3.4
2.1
1.4
.5