January 18, 2002
- Highlights:
- Recap of significant user news in 2001
With January typically being a big month for vendor cost changes, and having several new users, we thought it would be a good time to review the various ways to maintain your costs. A recap is attached.
Recap of significant user news in 2001:
|
New Users: System Upgrades: New Locations: Other: |
F&R Electric, Lake Villa, IL Edison Equipment, Columbus, OH Century Electric, Libertyville, IL Springfield Electric - LX6150 Idlewood Electric - LX6120 BJ Electric opened a new lighting center in Madison, WI - their fourth location. Springfield Electric ordered the Trade Power Web Customer Center. |
PHONE SUPPORT STATISTICS FOR 2001
Total support calls (including faxes and e-mails) came to 1360, down from 1581 in 2000. The average initial response time was 24 minutes, compared to 21 minutes in 2000.
Broken down by functional area, the percentage of calls was as follows:
|
Order Processing Inventory Operating System/Hardware File Maintenance Accounts Payable Sales Analysis |
24.9% 23.4 14.5 11.7 6.1 4.2 |
Accounts Receivable e-commerce/VMI Fax Module General Ledger Execusense DMINQ/ERGO/Infoaccess |
4.0 3.9 3.4 2.1 1.4 .5 |